Janelle Figueroa

Director of Marketing & Call Center

Role Impact: cx strategy, call center growth, team performance development

Core Ownership: lead intake → call center execution → client experience consistency

Experience: 13+ years in inside sales, customer experience, and call center leadership

Key Strengths: process building, team coaching, performance-driven cx strategy

Janelle leads our customer experience and call center operations with both strategic discipline and genuine heart. Known for transforming underperforming programs into high-output teams, she blends competitive drive with authentic care—building strong processes, confident people, and customer experiences that deliver measurable results

Passionate about helping teams grow in confidence and capability while creating meaningful, connection-driven customer experiences.